Here is a comprehensive, professional, and customizable Privacy Policy tailored specifically for Greenex Courier Pvt Ltd (greenex.pk). It covers e-commerce delivery, cash-on-delivery (COD) services, warehousing, pick & drop, mobile app/website usage, and standard data protection principles.

Privacy Policy

Effective Date: October 8, 2026

Last Updated: October 8, 2026

Greenex Courier Pvt Ltd ("Greenex", "we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (greenex.pk), use our mobile applications, or utilize our logistics, courier, warehousing, and e-commerce delivery services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please refrain from using our platform and services.

1. Information We Collect

We collect various types of information to provide and improve our logistics and courier services:

A. Personal Information You Provide to Us

• Account & Profile Data: Name, username, email address, phone numbers (e.g., 0306-0818888), and account passwords when you register on our portal.

• Pickup & Delivery Details: Sender and recipient names, physical pickup addresses, delivery destination addresses, postal codes, and delivery instructions.

• Financial & Transactional Data: Cash-on-Delivery (COD) amounts, bank account details, or mobile wallet particulars required for merchant payouts and payment processing.

• Customer Support Data: Records of correspondence, inquiries, feedback, or complaints submitted via phone, email, or live chat.

B. Information Collected Automatically

• Log & Device Data: IP address, browser type, operating system, device identifiers, mobile network information, and pages visited on greenex.pk.

• Cookies and Tracking Technologies: Small data files stored on your device to enhance user experience, remember session states, and analyze website traffic.

2. How We Use Your Information

We use the collected information for legitimate business, operational, and legal purposes, including:

• Executing Logistics & Deliveries: Processing shipment orders, coordinating pickup and drop-off schedules, and providing live tracking updates to senders and recipients.

• Managing Cash on Delivery (COD): Processing payments, tracking COD collections, and remitting funds securely to merchants and business partners.

• Customer Support: Resolving delivery disputes, answering inquiries regarding shipment status, and handling claims.

• Account Administration: Maintaining user accounts, verifying merchant credentials, and sending service-related alerts (e.g., SMS/Email delivery confirmations).

• Service Improvement & Marketing: Analyzing delivery trends, optimizing routing systems, warehousing efficiency, and sending promotional updates or business news (with opt-out options).

• Legal Compliance: Complying with applicable laws of Pakistan, tax regulations, and lawful requests from regulatory or law enforcement authorities.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share data under the following circumstances:

• Delivery Personnel & Operations: Sharing necessary recipient details (name, delivery address, phone number) with our delivery riders, partner courier networks, and warehouse personnel strictly to fulfill your shipment.

• Merchants & Business Clients: Sharing delivery status updates and proof-of-delivery signatures/images with the respective e-commerce merchant or sender.

• Service Providers: Third-party vendors who assist with IT infrastructure, SMS notification gateways, cloud hosting, payment processing, and analytics under strict confidentiality obligations.

• Legal & Regulatory Authorities: When required by law, court order, or government regulation to protect the safety, rights, or property of Greenex, our users, or the public.

4. Data Security

We implement robust technical, physical, and administrative security safeguards to protect your personal and transactional data against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (SSL/TLS), secure database architecture, and restricted staff access. However, no electronic transmission over the internet or storage system is 100% secure; while we strive to protect your data, absolute security cannot be guaranteed.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, resolve disputes, establish legal defenses, and comply with applicable accounting and legal requirements. Once no longer required, data is securely deleted or anonymized.

6. Your Rights and Choices

• Access and Correction: You can review and update your account information by logging into your profile on greenex.pk or by contacting our support team.

• Marketing Opt-Out: You can unsubscribe from promotional emails or marketing messages at any time by following the instructions contained in those messages.

• Cookie Management: You can configure your browser to refuse cookies, though certain features of our website may not function correctly as a result.

7. Third-Party Links

Our website may contain links to external sites, social media platforms, or partner portals. Greenex is not responsible for the privacy practices or content of such third-party websites. We encourage you to read the privacy policies of every website you visit.

8. Children's Privacy

Our services are designed for businesses and general consumers and are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our logistics operations, technologies, or legal obligations. Any updates will be posted directly on this page with a revised "Last Updated" date. We encourage you to review this page regularly.